Provision of Information
Service Area | Report-ing Period | Measure-ment Period | |||||||||
Interim 1 | Interim 2 | Interim 3 | Interim 4 | ||||||||
Provision of Information | 74 | Timely and accurate provision of the information required by the Authority to monitor the SMS and meet its statutory return obligations. | Numerator: Number of reports falling due that are accurate and timely provided within the timescales Denominator: Number of reports falling due | 99.50% | 99.6% | 99.7% | 99.8% | 99.9% | 100% | Monthly | Monthly |
75 | Numerator: Provision of any reasonably required individual piece of information requested by the Authority within 14 days. Denominator: Total requests for reasonably required information made | 95% | 96% | 97% | 98% | 99% | 100% | Monthly | Monthly | ||
76 | Provide a quotation for additional works reasonably requested by the Authority (including those works where a Zone is considered to have a Category 2 failure under HHSRS or adaptation works) within 15 working days of receipt. | Numerator: Number of quotations provided within 15 working days. Denominator: Total requests made | 75% | 79.00% | 83.00% | 87.00% | 91.00% | 95% | Monthly | Quarterly | |