Adaptations

During the services period, the following process will be applied in respect of the adaptation of properties.

•  The Tenant (or another party on their behalf, for example their GP) will notify either the Contractor or the Authority that, in their opinion, an adaptation may be necessary to the Zone.

•  Where such notification is made to the Contractor, this will be communicated on to the Authority within [3] Working Days.

•  Requests will be passed to the Authority's Social Services' Occupational Therapist Team (who may also be notified direct by the tenant in some cases).  The Occupational Therapist will assess the request and make a recommendation which will then be passed back to the Authority.

•  The Authority, accounting for this recommendation, will determine whether adaptations should be carried out, and notify this decision to both the Tenant and the Contractor.

•  Where an adaptation is required, the Authority will provide the Contractor with the referral provided by the Occupational Therapist, which will form the scope of works.

•  The Contractor will provide to the Authority, using open book procedures, an estimate to complete the works within [10] Working Days of receipt of the referral notice.  Where possible, the Contractor will use stored adaptation equipment (see below) rather than source new.

•  The Authority will either confirm acceptance or raise any queries on the estimate within 10 working days of receipt.  Where queries are raised, the Parties will agree a procedure to resolve them within the shortest reasonable timescales.

•  The Contractor will contact the Tenant and arrange for, and subsequently complete the works.  Upon completion, the Contractor will update tenancy and Zone records as appropriate.