2.1  Overview

This document sets out the nature and level of services to be performed by the Contractor under this Contract.

The requirements of the Authority are defined in terms of Availability Standards and Performance Standards.  A Dwelling is Available if it meets all of the Availability Standards set out in Annex II of this Output Specification. The Contractor meets the required Performance Standards if it provides all of the Services to the Standard Service Level in accordance with the Tenancy and Estate Management Services (TEMS) standards set out in Annex III of this Output Specification.

The Contractor is required to perform all services in accordance with this document and the Authority Policies set out in Schedule [ ] of the Project Agreement.