8.6.11  Tenant, Resident and Councillor Consultation

The Contractor must consult with all Tenants, residents and Councillors in relation to any matter concerning the Project and provide opportunity to participate in decision-making and performance monitoring, and to undertake a general Tenant satisfaction survey each Year (as paragraph 8.6.8). Such consultation must be carried out in accordance with a procedure devised by the Contractor after seeking and taking into account the views of the Tenants and residents as to how they wish to be consulted and involved in the decision making with particular emphasis being given to consultation with individuals and groups not usually represented by the Tenants and residents' associations.

Specifically, the Contractor will need to have regular consultation with [ ]62.

The Contractor must produce quarterly service performance information to the Authority for distribution to residents groups and Councillors.

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62 Detail as appropriate.