Service Area

Performance Standard

Measurement Methodology

Minimum Tolerable Level

Performance Bands

Standard Service Level

Reporting Period

Measure-ment Period

Interim 1

Interim 2

Interim 3

Interim 4

Voids and Lettings

38

Operation of an efficient re-let service ensuring all Dwellings to be re-let meet the Void Re-let Standard

Average void re-let period from cessation of previous tenancy

28 Days

26.60

25.20

23.80

22.40

21 Days

Monthly

Monthly

39

Effectively support the Authority in the management of the Housing List

Numerator: Number of applicants whose details are placed or amended on the housing list within 2 working days of notification

Denominator: Number of applicants identifying need to register or amend details on the housing list to the Contractor

98%

98.50%

99.00%

99.25%

99.50%

99.8%

Monthly

Monthly