Repairs
Service Area | Reporting Period | Measure-ment Period | |||||||||
Interim 1 | Interim 2 | Interim 3 | Interim 4 | ||||||||
Repairs | 40 | Provide an efficient repairs service for all identified or reported defects to Dwellings not covered by the Availability Standards | Average time taken to complete repairs, measured from the time the Contractor is notified of the need for the repair. | 28 Days | 25.20 | 22.40 | 19.60 | 16.80 | 14 Days | Monthly | Monthly |
41 | Percentage of repairs completed in single visit to the relevant Dwelling. | 70% | 73.00% | 76.00% | 79.00% | 82.00% | 85% | Monthly | Monthly | ||
42 | Failure to complete individual repair within 28 days | Numerator: The total number of repairs completed within 28 days Denominator: The number of repairs | 90% | 91.60% | 93.20% | 94.80% | 96.40% | 98% | Monthly | Monthly | |
43 | Failure to respond to works requested by the Authority in response to what would be considered a Category B failure within 28 days | Numerator: The total number of works completed within 28 days Denominator: The number of works requested | 90% | 91.60% | 93.20% | 94.80% | 96.40% | 98% | Monthly | Annually | |
44 | Failure to maintain a PAT testing regime that ensures all portable appliances for which the landlord is responsible can be operated safely | Number of portable appliances found either not to have been PAT tested within the past 12 months or having failed a PAT test | 15 | 13 | 11 | 9 | 7 | 5 | Annually | Annually | |
45 | Failure to respond to works requested by the Authority in response to what would be considered an HHSRS Category B failure within 28 days | Numerator: The total number of works completed within 28 days Denominator: The number of works requested | 90% | 91.60% | 93.20% | 94.80% | 96.40% | 98% | Monthly | Annually | |