Provision of Information
Service Area | Reporting Period | Measure-ment Period | |||||||||
Interim 1 | Interim 2 | Interim 3 | Interim 4 | ||||||||
Provision of Information | 68 | Timely and accurate provision of the information required by the Authority to monitor the TEMS and meet its statutory return obligations. | Numerator: Number of reports falling due that are accurate and timely provided within the timescales Denominator: Number of reports falling due | 75% | 79.00% | 83.00% | 87.00% | 91.00% | 95% | Monthly | Monthly |
69 | Numerator: Provision of any reasonably required individual piece of information requested by the Authority within 14 days. Denominator: Total requests for reasonably required information made | 70% | 75.00% | 80.00% | 85.00% | 90.00% | 90% | Monthly | Monthly | ||
70 | Provide a quotation for additional works reasonably requested by the Authority (including those works where a Dwelling is considered to have a Category 2 failure under HHSRS) within 15 working days of receipt. | Numerator: Number of quotations provided within 15 working days. Denominator: Total requests made | 75% | 79.00% | 83.00% | 87.00% | 91.00% | 95% | Monthly | Quarterly | |