Leaseholder Services
Service Area | Reporting Period | Measure-ment Period | |||||||||
Interim 1 | Interim 2 | Interim 3 | Interim 4 | ||||||||
71 | Provide and maintain a leaseholder handbook, ensuring all leaseholders have a copy of such | Percentage of Leaseholders not holding a copy of the handbook | 5% | 3.80% | 3.00% | 2.20% | 1.40% | 1% | Monthly | Annually | |