Community Facility Management
Service Area | Reporting Period | Measure-ment Period | |||||||||
Interim 1 | Interim 2 | Interim 3 | Interim 4 | ||||||||
Community Facility Management106 | 72 | Ensure effective utilisation of the Community Centre through proactive community engagement | Numerator: Total number of individual events taking place in period. Denominator: Total number of 'event windows' in period | 50% | 55.00% | 60.00% | 65.00% | 70.00% | 75% | Monthly | Quarterly |
73 | Provide a high level of community centre user satisfaction | Numerator: Number of users expressing satisfaction in excess of [80]% based upon an agreed questionnaire Denominator: Total number of users in period | 65% | 69.00% | 73.00% | 77.00% | 81.00% | 85% | Quarterly | Quarterly | |
74 | Ensure groups using the Community Centre are diverse in nature | Numerator: Total number of events hosted by the most frequent user (individual group) in the period Denominator: Total number of events in the period | 40% | 35.00% | 30.00% | 25.00% | 20.00% | 15% | Monthly | Quarterly | |
_______________________________________________________________________________________
106 As previously, these have been retained as an example of what might be included. The actual nature of the KPIs will depend on the role the Contractor has to play in the operation and management of the community centre.