14. ICL performed poorly on the contract and was unable to meet the target dates for delivery of the core application. A number of factors contributed to ICL's poor performance. ICL did not discover until three months after the contract was signed that it could not use the existing MASS software on which it had based its bid. It had not understood the complexities of the MASS software and when it had looked at this in detail during the contract it had found that the software could not be satisfactorily developed. ICL also started writing computer programmes before it had developed a full functional specification. And key members of ICL's management team had to be replaced on a number of occasions.14
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