The Agency attributed improvements to the way changes are made to IT services to the co-operation that partnership has engendered between the parties

3.23  The Agency consider that the success of the partnership is reflected in the implementation of developments or changes to the IT services. These are coming on stream more rapidly and smoothly than the Agency had experienced prior to the partnership. Moreover, the openness promoted by the contract and the Agency's participation at board level in Radio Spectrum International have created an atmosphere where the Agency's senior management have come to treat the CMG senior management secondees as colleagues.

3.24  During the two years that the partnership has been in existence, there have been a number of major IT-related projects that Radio Spectrum International successfully brought on stream. These are documented in Figure 10. In the case of the implementation of the Agency's unified licensing system, RULES, the Agency set what all considered to be a very tight deadline. The project met the deadline, something that the Agency attributed to the co-operative working atmosphere of the partnership. The director responsible for the partnership told us that once he overcame his traditional adversarial approach to suppliers he found the collaborative approach very productive.