3.25 The Agency were impressed with Radio Spectrum International's commitment to consult the Agency's users in overcoming problems associated with their new office automation system. The Agency told us that joint problem solving positively contributed to the implementation of the system. The Agency observed that disruption to their activities was less than they had experienced with the introduction of previous systems. There was also greater user satisfaction with the new system.
3.26 The Agency were sufficiently impressed by the performance of Radio Spectrum International to invite them to assist the Agency in the preparation of their information systems strategy. The Agency are satisfied that the participation of Radio Spectrum International has resulted in a more resilient, business-related strategy when compared to the Agency's earlier strategies. The Agency attribute this success to Radio Spectrum International's ability to access CMG's body of IT professionals. The willingness of Radio Spectrum International to develop the strategy reflecting the Agency's business needs rather than one biased towards technical IT solutions gave the Agency's management the confidence to inform us that they sensed that they are working with a supplier who is interested in the success of the Agency's business.