Ref

Operating Service Levels

Service Failure

Monitoring Method

Performance Monitoring Period

Rectification Y/N

Rectification Period

Service Failure Severity Level

Council Tax Billing  

The Service Provider shall ensure timely and accurate issue of all bills to persons liable to pay Council Tax within the Authority's Area, including (without limitation):

•  main annual billing (including bills and payment booklets) to be completed and posted4 by [insert date] of each Authority Financial Year;

•  More than [♦]% of annual bills posted more than [♦] days late5;

•  More than [♦]% of all annual bills posted more than [♦] days late;

•  More than [♦]% of all annual bills inaccurate due to failure by Service Provider to comply with the provisions of this agreement.

•  all bills to contain the Prescribed Information and any information reasonably required to be included on a local basis by the Authority;

•  Failure to include the Prescribed Information in more than [♦]% of bills6;

•  Failure to include the Prescribed Information in more than [♦]% of bills;

•  Failure to include the Prescribed Information in more than [♦]% of bills;

•  producing revised bills within one day and payment booklets or, as appropriate, revised Direct Debit within one week of being notified that there has been a change of circumstances in relation to any person liable to pay;

•  Revised bills, direct debits and/or payment booklets issued late on [♦]% all occasions;

•  More than [♦] complaints received from public regarding slow service in this respect over a [♦] period.

•  ensuring that all bills referred to above are despatched net of all known relevant exemptions, reductions, discounts and Council Tax Benefit wherever entitlement is known by the Service Provider to  exist.

•  More than [♦]% of all bills inaccurate;

•  More than [♦] complaints received from the public in relation to inaccuracies in this respect in relation to a [♦] period.