Ref

Operating Service Levels

Service Failure

Monitoring Method

Performance Monitoring Period

Rectification Y/N

Rectification Period

Service Failure Severity Level

Maintenance of Council Tax Valuation List

The Service Provider shall liaise with and report to the Valuation Office Agency so as to ensure the accuracy of the Valuation List, including (without limitation):

•  notifying the Valuation Office Agency of changes to existing dwellings chargeable to Council Tax within [X] days of relevant information becoming accessible;

•  Service Provider is more than [♦] days late in relation to more than [♦] properties.

•  amending Council Tax records with details of changed bands notified by the Valuation Office Agency and issuing revised bills, payment books and other relevant documentation as and when increased Council Tax due to the revised banding becomes payable under law;

•  More than [♦]% of individual property records have inaccuracies in any [♦] period.

•  reconciling the Valuation Band Total (as last amended by the Valuation Office Agency) to the Valuation Band Total shown in the Council Tax records every [X] weeks;

•  Late completion of this exercise by less than [♦] days;

•  Late completion of this exercise by more than [♦] days.

•  reconciling the number of dwellings chargeable to Council Tax (as last amended by the Valuation Office Agency) to the number of chargeable dwellings shown in Council Tax records every [X] weeks;

•  Late completion of this exercise by less than [♦] days;

•  Late completion of this exercise by more than [♦] days.

•  undertaking a full reconciliation exercise between all property and banding information held in Council Tax records and in the Valuation Office Agency's Valuation List every [X] weeks;

•  Late completion of this exercise by less than [♦] days;

•  Late completion of this exercise by more than [♦] days.

•  notifying resident Council Tax payers where the Valuation Office Agency has not issued a valuation band by sending a letter to the Council Tax payer within [X] days of occupation by such person [DN: What then?]

•  More than [♦]% late or inaccurate.