Ref

Operating Service Levels

Service Failure

Monitoring Method

Performance Monitoring Period

Rectification Y/N

Rectification Period

Service Failure Severity Level

Council Tax Inspection and Appeals

The Service Provider shall undertake inspections of properties as part of the Council Tax service and take follow up action including (without limitation):

•  visiting, inspecting and taking follow-up action in respect of all new and empty properties to verify status within [a month] of the Service Transfer Date and at least every [X] months thereafter;

•  More than [♦]% relevant properties visited and/or inspected late or not at all in any [♦] period;

•  Any material follow-up action not taken.

•  [promptly ascertaining the completion date of properties in construction and sending copies of completion notices to the Valuation Office Agency and charging applicable Council Tax to the person legally responsible for payment [and advising such persons of their rights to appeal at the same time]];

•  More than [♦]% completion notices in respect of new properties in any Contract Year are sent to the Valuation Office more than [♦] months after the relevant date of completion.

•  acknowledging appeals to be dealt with under the legislative appeals process within [X] days of the lodging of such appeal;

•  Service Provider is late in acknowledging appeal.

•  preparing accurate and comprehensive documentation and liaising with and supporting the Authority and acting on the Authority's behalf whenever required by the Authority in any hearing of the Valuation Tribunal;

•  Documentation is not accurate, comprehensive or [timely] in the reasonable opinion of the Authority;

•  Service Provider failure to liaise or support the Authority in a material fashion (in the reasonable opinion of the Authority).

•  undertaking such inspections and taking such follow up action as may be necessary and/or expedient in all the circumstances to assist in the successful valuation of dwellings for Council Tax purposes.

•  More than [♦] relevant properties visited and/or inspected late or not at all in any [♦] period;

•  Any material follow-up action not taken.