Ref

Operating Service Levels

Service Failure

Monitoring Method

Performance Monitoring Period

Rectification Y/N

Rectification Period

Service Failure Severity Level

Maintenance of National Non-Domestic Rates Valuation List

The Service Provider shall liaise with and report to the Valuation Office Agency so as to ensure the accuracy of the Rating Lists, including (without limitation):

•  notifying the Valuation Office Agency of changes to existing non-domestic properties within [X] days of relevant information [becoming accessible];

•  Service Provider is more than [♦] days late in relation to more than [♦] properties.

•  amending National Non-Domestic Rates records with details of changed bands notified by the Valuation Office Agency and issuing revised bills and other relevant documentation as and when increased National Non-Domestic Rates becomes payable under law;

•  More than [♦]% of individual property records have inaccuracies in a [♦] period.

•  reconciling the Total Rateable Value (as last amended by the Valuation Office Agency) to the Total Rateable Value shown in the National Non-Domestic Rates records every [X] weeks ;

•  Late completion of this exercise by less than [♦] days;

•  Late completion of this exercise by more than [♦] days.

•  reconciling the number of chargeable properties (as last amended by the Valuation Office Agency) to the number of chargeable properties shown in National Non-Domestic Rates records every [X] weeks;

•  Late completion of this exercise by less than [♦] days;

•  Late completion of this exercise by more than [♦] days;

•  More than [♦]% of records in relation to individual properties have in accuracies in any [♦] period.

•  undertaking a full reconciliation exercise between all property and Rateable Value information held in National Non-Domestic Rates records and in the Valuation Office Agency's Rating List every [X] weeks;

•  Late completion of this exercise by less than [♦] days;

•  Late completion of this exercise by more than [♦] days;

•  More than [♦]% of records in relation to individual properties have in accuracies in any [♦] period.

•  supply accurate and comprehensive information to the Valuation Agency regarding any discrepancies brought to light by reason of the foregoing exercise or otherwise within [X] days of identifying such discrepancies;

•  Late completion of this exercise by less than [♦] days;

•  Late completion of this exercise by more than [♦] days;

•  More than [♦]% of records in relation to individual properties have in accuracies in any [♦] period.

•  supplying comprehensive and accurate details to the Valuation Agency of new occupiers of properties belonging to the Crown Estate within [X] days of occupation.

•  Late completion of this exercise by less than [♦] days;

•  Late completion of this exercise by more than [♦] days;

•  More than [♦]% of records in relation to individual properties have in accuracies in any [♦] period.