Ref

Operating Service Levels

Service Failure

Monitoring Method

Performance Monitoring Period

Rectification Y/N

Rectification Period

Service Failure Severity Level

National Non-Domestic Rates Inspection and Appeals

The Service Provider shall undertake inspections of properties as part of the National Non-Domestic Rates service and take follow up action including:

•  visiting, inspecting and taking all necessary and/or expedient follow-up action in respect of all new and empty properties to verify status within [a month] of the Service Transfer Date and at least every [X] months thereafter;

•  More than [♦] relevant properties visited and/or inspected late in any [♦] period;

•  Any material follow-up action not taken.

•  ascertaining the completion date of properties in construction and sending copies of completion notices to the Valuation Office Agency and charging applicable National Non-Domestic Rates to the person legally responsible for payment [and advising such persons of their rights to appeal at the same time];

•  More than [♦]% completion notices in respect of new properties in any Contract Year are sent to the Valuation Office more than [♦] months after the relevant date of completion.

•  acknowledging appeals to be dealt with under the legislative appeals process within [X] days of the lodging of such appeal;

•  Service Provider is late in acknowledging appeals.

•  preparing accurate and comprehensive documentation and liaising with and supporting the Authority and acting on the Authority's behalf whenever required by the Authority in any hearing of the Valuation Tribunal;

•  Documentation is not accurate, comprehensive or [timely] in the reasonable opinion of the Authority;

•  Service Provider failure to liaise or support the Authority in a material fashion (in the reasonable opinion of the Authority).

•  undertaking such inspections and taking such follow up action as may be necessary and/or expedient in all the circumstances to assist in the successful valuation of properties for National Non-Domestic Rates purposes.

•  More than [♦] relevant properties visited and/or inspected late or not at all in any [♦] period;

•  Any material follow-up action not taken.