Ref

Operating Service Levels

Service Failure

Monitoring Method

Performance Monitoring Period

Rectification Y/N

Rectification Period

Service Failure Severity Level

Council House Rent Recovery Enforcement

The Service Provider shall work with the full range of sanctions and powers available to it, but taking full account of functions reserved to the Authority :

•  to assist and liaise with the Authority in the preparation for and prosecution of enforcement cases and remedies;

•  Authority reasonably believes Service Provider has not performed obligations and adduces reasonably sufficient enhance thereof.

•  appear as witness where necessary in relevant cases;

•  Service Provider staff member fails to appear as a witness upon Authority request or refuses to do so.