Example Method Statement 1 - Performance Management and Improvement (Contractual)

Bidders must submit a Method Statement setting out details as to how the Service Provider's investment proposals and how performance against the service delivery outputs and performance targets will be monitored and measured.  The Method Statement must include a detailed service by service plan outlining for the first 12 months of the Contract (the first 'Annual Programme') the detailed investment programme and the ordering of the services to be addressed and how the information will be used in calculating any monthly deductions under the Payment Mechanism.  The Service Provider will be required to update the Investment Annual Programme on an annual rolling basis as appropriate. The Method Statement must include:

•  Details of the ordering of how services will be addressed and the key issues associated with each service in scope

•  How the Partner shall transform in-scope services delivering the performance targets specified

•  How the Partner will implement the EFQM business excellence model linked to the annual business plan