Example Method Statement 11 - Working Practices (Contractual)

Bidders must submit with their Bids a detailed Method Statement detailing their proposals for monitoring compliance with the working practices service delivery outputs set out in the Output Specification. Such a system must be capable of feeding the results of such monitoring into the Bidder's management information system in a convenient form to be used in calculating any Adjustments under the Payment Mechanism.

The Method Statement must also include details of the following:

The Bidder's approach to health and safety management, including:

•  How the Bidder will promote a safety culture within their organisation

•  Policies and procedures for health and safety management, and how and by whom the health and safety manual will be maintained

•  The Bidder's proposals for monitoring accidents, accident investigation and accident reduction.

Environmental Issues - policies and procedures in respect of:

•  Statement of policy

•  Proposals regarding the disposal of waste

Services to Third Parties - the Bidders proposals for the delivery and procedures to be adopted for services to third parties, including:

•  The process to be adopted for the receipt, acknowledgement and processing of requests for services within the scope of the Contract to third parties

•  How the systems proposed will interface with the obligations of the Bidder to the Local Authority under the terms of the Contract

•  How any financial transactions brought about by any such services to third parties would be processed and what records would be kept and how these records would be available for inspection by the Local Authority and appointed external auditors.

Quality Management - the Bidder shall provide as part of the Bid a draft Quality Manual and Quality Plan, and proposals for the implementation of a quality management system under ISO9000, including a complaint procedure and response format.

Good Industry Practice and Codes - the bidder shall set out the procedures and controls that will be required to ensure that all current applicable Codes and Good Industry Practices will be adhered to and monitored during the Contract. Methodology setting out how any changes to such Codes and Practices will be implemented should be included.