The broker must ensure that all services are at all times executed by, and under the supervision of, competent, available, appropriately qualified, trained, experienced and skilled personnel.
If asked by the principal, the broker must provide the principal with a detailed organisation chart showing key personnel's positions, job descriptions and reporting relationships and any other information the principal requires regarding the key personnel.
The broker will use their reasonable endeavours to supply and retain the key personnel, promptly inform the principal if any of them leave the broker's employment, or give notice of an intention to leave.
The broker may enter into subcontracts for performing any part (but not the whole) of the services-with the prior written approval of the principal (which must not be unreasonably withheld).