The research found no evidence or indications of any dispute between the Owner and NOPs that was not resolved within the alliance and without recourse to third parties.
It is easy to gloss over this finding but disputes are widely recognised for their potential to seriously erode VfM. Owner and supplier senior management's productive efforts become diverted to resolving disputes, often acrimoniously over long periods of time. Gaming can occur, before and during project delivery, at the expense of productive efforts.
Discussion Point 20 - No disputes The ability of alliances to avoid non-productive disputes between NOPs and Owners has been validated by this Study. There were no indications of any dispute between NOPs and Owners that was not resolved within the alliance. |