4.5  Developing Performance Questionnaires

The sample questionnaire at Attachment 4 is fairly generic and will suffice for many PPT acquisitions; however, it is not necessarily suited for all acquisitions.  To maximize the usefulness of the information gathered during the evaluation stage, questions should be tailored to the specific circumstances of each individual acquisition.  The questionnaire should include at least one question for each technical factor, if applicable, the price factor, as well as other relevant information.  There is certain basic information that needs to be in all questionnaires.  For example, the questionnaire should address the offeror's record for on time delivery, delivery of quality goods and services, and cost control, if applicable, to determine the likelihood of success in performing the solicitation's requirements.  Other areas for consideration are:

Note:  Most PPT acquisitions use Firm Fixed Price (FFP) contracts in which case cost control is within the purview of the contractor.  The contracting officer would not collect cost control past performance information on a FFP contract, but if contractors are coming from a primarily cost contract environment into a fixed price environment, or if there are reimbursable CLINs, a survey question in the area of cost control might be pertinent.

(a)  The offeror's record of conformance to contract specifications and standards of good workmanship.

(b) The offeror's adherence to contract schedules, including the administrative aspects of performance.

(c) The offeror's history for reasonable and cooperative behavior, commitment to customer satisfaction, timely award and management of subcontracts, and whether the offeror met any applicable subcontracting goals.

Following are some examples of effort/requirement specific questions.  The AF Past Performance Evaluation Guide (see paragraph 8.0) has additional guidance and examples on drafting questionnaires for more complex PPT acquisitions.

•  Environmental Requirements

•  Was the contractor's performance in compliance with all local, state, and federal laws and regulations?

•  Were there any contractor-caused reportable environmental compliance violations?

•  Were any fines levied against the owner as a result of contractor noncompliance?

•  Did the contractor comply with all applicable OSHA requirements for protection of employees removing asbestos?

•  Military Family Housing Maintenance Requirements

•  Did contractor consistently respond to service calls within the required time frames?

•  Did contractor assign personnel with the required skills (e.g., painting, HVAC, plumbing, etc.) to accomplish the work?

•  Did contractor consistently accomplish change of occupancy maintenance within the required time frames and required minimal re-performance of services?

•  Refuse/Recycling

•  Did contractor empty dumpsters in a timely manner to ensure debris did not exceed the capacity of the dumpster?

•  Did contractor consistently remove refuse in a timely manner?

•  Was the contractor-operated recycling center consistently open for public drop-off of recyclable materials during the contractual required hours of operation?