5.2.4  Following Up

Follow up on any non-responses to questionnaires.  The objective is to collect as much information as possible that will help in assessing the offeror's ability to perform.  Also, for those surveys received, in many instances additional insight can be gained by phoning the respondent.  Generally, people will convey more information verbally than in writing.  We highly encourage following up telephonically on all questionnaires rated lower than "Substantial Confidence."  Document these phone calls summarizing the conversations.  If possible, get documented concurrence from the other person.  

Note:  In accordance with the IG5315.305(a)(2), recommend contacting two points of contact for each effort.