4.7 Soft facilities management services ('soft services') generally relate to the day-to-day supporting services required in the operation of an asset (see Box 4.C). In the past soft services were included in the majority of PFI contracts. To improve the flexibility of service provision, soft services will, however, now be excluded from contracts going forward and instead will be provided via short term contracts with the private sector or by the public sector directly.
4.8 The only exception to this rule will be where there are significant integration and interface benefits from procuring all services as a single contract. If procuring authorities consider that the inclusion of soft services is integral to the delivery of a project, a clear value for money case will need to be demonstrated and approved by the Treasury.
Box 4.C: Examples of soft facilities management services Soft facilities management services generally relate to the day-to-day supporting services required in the operation of an asset. Examples include: • Cleaning • Catering • Portering • Laundry • Security • Mail and postal services • Waste |