20.5.1 Monitoring arrangements impose obligations on the Contractor and may cause the Contractor natural concern about any exposure to onerous obligations. It is therefore sensible for each party to bear its own costs of monitoring and this should reassure the Contractor that the Authority will not act with too heavy a hand and avoid any possible conflict of interest. The Authority's cost of additional monitoring or audit required due to the poor performance of the Contractor however should be paid for by the Contractor.
20.5.2 The Authority should ensure that the monitoring arrangements are proportional to the consequences of Service failure. This will ensure that where it is possible to have a less onerous system it will be in all parties' interests to do so. Equally, where the consequences of failure are severe, for example, hygiene in an operating theatre, then a rigorous monitoring system should be specified.