STANDARDISATION OF PF2 CONTRACTS PROVISION

SOURCE OF CHANGE WHERE RELEVANT

EXPLANATION OF HOW PROVISION HAS CHANGED THE SoPC4 POSITION

Chapter 20: Payment Mechanism and Monitoring

Chapter 20

Policy

Based on Chapter 10 of SOPC4, with various changes to reflect the greater focus on information disclosure and transparency now required by Chapter 31.

Section 20.7 (Qualitative Factors and User Satisfaction)

Policy

This is new guidance on user satisfaction.