5. Delivery, Performance and Compliance Measurement & Monitoring

Stage 1 - Strategic Planning

Describe the overall approach to Delivery, Performance and Compliance Measurement & Monitoring of the outputs of the intended Contract(s) identified in the procurement strategy. Include whether and to what extent the approach will be:

• "Hands-On" whereby the Authority is responsible for carrying out testing/evaluation/inspection activities in order to ascertain performance and compliance; or

• "Eyes-On, Hand-Off" whereby the Authority relies on Compliance Demonstration.

Describe the approach to the Delivery, Performance and Compliance Measurement & Monitoring of the outputs of the intended Contract(s) identified in the procurement strategy for each:

• KUR that is intended to be delivered (in whole or in part) by the Contractor(s), and

• Risk that is intended to be allocated to the Contractor(s) (identified in the Risk Allocation Matrix);

Stage 2 - Assessment to Market Engagement

Provide a summary of the intended method of Delivery, Performance and Compliance Measurement & Monitoring expressed in the draft Contract, including descriptions of:

• the process for the Authority's monitoring of the Contractor's progress against milestones (during any design, development, construction/manufacturing, testing and commissioning phases);

• the criteria for the certification of milestones, delivery and acceptance and how the Authority will ascertain whether the criteria has been satisfied;

• any performance metrics/key performance indicators and how the Authority will ascertain their achievement;

• the detailed Contract Management Requirements.

Identify those contractual obligations that are not directly measured or monitored under the Contract.

Describe the bid evaluation criteria, and method of evaluation, that will be used to assess bidders' proposals on Delivery, Performance and Compliance Measurement & Monitoring and Contract Management Requirements (as described above).

NOTES:

• Consider:

- What ought to be measured;

- How it will be measured;

- The data and information that will be required;

- The method of data/information collection and analysis;

- The criteria for pass/fail, compliance/non-compliance, acceptable levels of deviation from baseline performance;

- The method that MOD will use to monitoring, auditing and verifying;

- The IT/IS systems and software tools required and their functionality;

• Consider how Delivery, Performance and Compliance will be rewarded and remedied under the Contract;

• Consider the indicators for future possible poor performance and the requirements for reporting on those indicators (e.g. project plans, risk management plans, Earned Value Management, financial data, spares utilization, Integrated Logistics Support data) and the process for addressing such predicted failure (e.g. requirements to submit remediation plans and termination rights).

• Consider how Delivery, Performance and Compliance Measurement & Monitoring and Contract Management Requirements support and enable contractual arrangements such as pricing, payment, liquidated damages and termination.

Stage 3 - Market Engagement to Contract Award

Provide an update to the content from Stage 2, with cross-references to the Contract that is intended to be signed, that demonstrates that:

• the method of Delivery, Performance and Compliance Measurement & Monitoring is defined:

• the Contract Management Requirements are defined and that they enable effective Delivery, Performance and Compliance Measurement & Monitoring;

• each of the Contractor's and the Authority's activities, roles and responsibilities in the management of the contract are defined;

Provide evidence that the Contract Management Team, end-users and subject matter experts, have reviewed the arrangements for the Delivery, Performance and Compliance Measurement & Monitoring and have evaluated them to be workable using the resources that are (or are planned to be) made available to them.

NOTES:

• Does the Contract:

- Define clear and unambiguous delivery, performance and compliance criteria that are measurable and verifiable;

- Define what contract management activities will be undertaken and by whom;

- Define the Contract Management Requirements that describe the outputs of each contract management activity and the data/information requirements that support it, in terms of its:

Purpose, scope and content;

Format and tools (i.e. software, data management and audit);

The timing and periodicity of delivery

- Define the process for managing/remedying unacceptable delivery, poor performance and non-compliance;

- Define the regularity and periodicity of reviews of delivery, performance and compliance;

• Has the evaluation of the bidders confirmed their capacity, competence and willingness to manage and bear risk? Have any shortcomings been identified for the potential contractor and are there mitigation plans to address those shortcomings?

Programme and Project Related Documents

Programme Management Plan Elements:

• PgMP Executive Summary

• Project Brief

• Programme Requirements and Management Plan

• Programme Requirements Set

• Programme Test, Evaluation and Acceptance Plan

• Programme Review Strategy

• Programme Reporting Strategy

TLMP:

Section 3: Strategies

• Requirements Management

• Integrated, Test, Evaluation and Acceptance

• Availability, Reliability and Maintainability

• Technology Management

Section 4: Plans and Processes

• Requirements Management

• Integrated, Test, Evaluation and Acceptance

• Availability, Reliability and Maintainability

• Technology Management

Section 6: Evaluation of Success

• All