Theme 5 There is an optimal balance between cost, quality and flexibility.

1)  Is affordability for the deal being maintained?

a.  Are both parties working together to identify efficiencies and cost reductions?

b.  Has the Authority established the process and timing of future Value for Money reviews?

2)  Are both parties seeking to maximise quality?

a.  Please give details of any innovations in service delivery taking place.

b.  Please give details of examples of both parties benefiting from two-way working for suggesting improvements to each other's business.

c.  Do both parties have a process of continual learning and development in place?

d.  Are contractors improving the quality of service where specific failures have been identified?

3)  Please provide details of the incentives for ATIL to pass on efficiencies together with commentary on their effectiveness.

4)  Please provide recommendations of ways in which the current contract can be amended to benefit both parties.

5)  Please provide a detailed explanation of the strategy for pricing contract changes and the measures used to ensure that risk allocation is consistent to the original contract.

6)  Please give details of any contract changes to date.

a.  Please provide cost and revenue profiles for each change.