Theme 4 There is good quality project management

1)  Are the governance structures being used appropriately?

a.  Are minor problems and issues being addressed and resolved on a timely basis?

b.  Are strategic issues and major service-related problems and disputes within the remit of the top tier governance arrangements?

2)  Are the relationships between the Authority and contractors working well?

a. Are relationships between both parties satisfactory at senior-management level?

3)  Are the relationships between the Authority and contractors working well?

a. Are the appropriate relationships in place at the operational level between Authority and contractor staff?

4)  Does the Authority ensure that the acquisition team have the appropriate skills and knowledge for good service provision?

a. Do contract-management staff have a detailed knowledge of the contract?