Theme 5 There is an optimal balance between cost, quality and flexibility.

1) Is affordability for the deal being maintained?

a. Are both parties working together to identify cost reductions?

b.  Has a refinancing, with a relevant share of gains, taken place where possible?

c.  Has the Authority established the process and timing of future benchmarking exercises?

2) Are both parties seeking to maximise quality?

a.  Are innovations in service delivery taking place?

b.  Are both parties benefiting from two-way working for suggesting improvements to each other's business?

c.  Do both parties have a process of continual learning and development in place?

d.  Are contractors improving the quality of service where specific failures have been identified?