(a) The Company shall ensure that a sufficient number of its personnel or those of its subcontractors with the necessary qualifications, expertise and experience most appropriate to operate the New ICT Services and Facilities are on duty on the Days and during the hours needed to meet the Service Level Agreements and as called for by Prudent Utility Practice. Such operation shall include the performance of regular data and system backups, periodic batch processing, disaster recovery processes and capacity monitoring and planning.
(b) It is understood that staff provided by the Company for the purpose of performing all services under this Agreement are the employees of the Company or its subcontractors, and under no circumstances will be considered employees of the Agency.