(a) The Parties shall comply with their monitoring and reporting obligations mutually agreed upon pursuant to this Section 10 and embodied in the Project Report.
(b) For this purpose, the Company shall establish appropriate monitoring and reporting systems to obtain data and perform calculations in order to measure compliance with the Service Level Agreements and Key Performance Indicators provided in this Agreement and the Project Report.
(c) Performance of the New ICT Services and Facilities and compliance with the SLAs and KPIs shall be measured and calculated by the Company on a [●] basis. The Company shall gather the results and make them available to the Contract Management Bodies.
(d) The Project Reports shall be prepared in English and shall be submitted within [●] Business Days after the end of the calendar month to which they apply. Source data applicable to a Project Report shall be retained by the Parties for a period of at least sixty (60) months after the report is submitted and shall be furnished to the other Party upon demand. All reports and source data for purposes of validation shall also be stored electronically by the Parties.
(e) Where a Project Report shows that the operation of the New ICT Services and Facilities is below the SLAs or KPIs, the Company shall also separately submit with the report: (i) a full explanation of the reasons for the below-target performance; (ii) the steps that it has or will be taking to ensure that performance is improved to meet the standard; and (iii) the timeframe for their implementation. In case the cause of the below-target performance is not entirely the responsibility of the Company, it shall include a recommended solution in its report that identifies the proposed steps to remedy the other factors that contributed to the below-target performance.
(f) At the request of the Agency, the Company shall prepare and submit supplemental reports related to the performance of the Facilities or compliance with the SLAs and KPIs.