■ The Company must provide a physically secure area in a data center within the Philippines where the hardware devoted to run the Agency's applications will be located. The data center shall adhere to accepted standards for internet data centers (IDCs) including multiple fiber paths from at least two (2) carriers, multiple power grids, full power protection (including generators, power filters and UPS), environmental controls, and fire and water protection.
■ The Company shall provide a disaster recovery facility, also within the Philippines, and provide and implement a disaster recovery plan that will allow the Agency to resume normal processing operations with a maximum of twenty-four (24) hours disruption, in case of any Event of Loss or Force Majeure Event.
■ Except in Force Majeure Events for which the SLA for disaster recovery applies, the computing service to be provided by the Company must have 99.9% availability, to be measured over a 24 x 7 operation (that is, less than 9 hours downtime per year).]