[List offenses or violations that would result in the imposition of penalties for non-compliance with the SLAs and KPIs. For example:
Penalty | |
Delay or non-performance of contractual obligations (including, unless otherwise indicated, failure to meet any SLA) due to the fault or negligence of the COMPANY | 1/10 of 1% of the cost of the unperformed and/or undelivered work or portions of the Agreement for each day of delay or non-performance |
99.9% system availability 99.5% online availability | 1/10 of 1% of the total contract price for every hour of excess allowable downtime or hardware/system unavailability] |