a) Adopt the ISO 9001:2008 QMS in the delivery of priority government services. Government processes, systems, and operations shall be made consistent with the ISO QMS through the continual institutionalization of the Government Quality Management Program (GQMP) in all departments and agencies of government, spearheaded by the GQMP. In the pursuit of this program, the ISO 9001:2008 QMS shall be adopted in the delivery of priority government services.
b) Refine the Government Quality Management Systems Standards (GQMSS) to become consistent with ISO 9001:2008 QMS for the use of the different departments and agencies of the Executive Branch. The GQMSS consistent with ISO 9001:2008 QMS shall likewise be refined for the use of different Executive Branch departments and agencies. QMS processes shall be installed in certain critical government-to-business, government-to-citizens, LGU-to-business, LGU-to-citizen, and government-to-government transactions.
c) Activate Quality Class category of the PQA for the Public Sector. The PQA for the Public Sector (mandated per RA 9013) provides a framework for public service excellence. Global benchmarks on public service excellence like Canada, Singapore, and even Malaysia, succeeded in building a culture of service excellence through the wide-scale adoption of business excellence models such as the PQA. The PQA Quality Class will encourage self-assessment vis-a-vis the PQA performance excellence framework and promote improvement of processes to achieve excellence in public service delivery. This will boost the country's competitiveness.