This Schedule contains:
the service level requirements for the Facilities in terms of operations, customer service, train cleaning, station cleaning, station equipment and safety;
the measures that will be used to assess the performance of the Company;
the performance regime associated with these measures.
A number of vital areas exist which need to perform consistently well in providing customer service to regular users and to attract new ridership. These include the operational performance of the railway, running a reliable train service; service quality; asset stewardship, ensuring a sustainable service; and operational safety. The train service is made up of a number of key railway disciplines: railway vehicles, signaling, trackwork, power supply, station facilities and telecommunications systems. Unreliability or loss of availability of any of these affects the train service.