Base Service Level

The Company shall clean all rail vehicles in revenue service to the following minimum standards:

(a)  for daily cleaning:

(i)  exterior wash using washing plant;

(ii)  floor sweep and mop;

(iii)  wipe handrails;

(iv)  clean windows and interior glass;

(v)  wipe cab desk surfaces; and

(vi)  examine seats and interior hard surfaces (except windows) for dirty marks and graffiti.

(b)  for monthly cleaning:

(i)  as for daily cleaning;

(ii)  wash all visible interior hard surfaces except ceilings;

(iii)  clean exterior louvres pockets, etc; and

(iv)  clean driver's seat (or replace seat cover with clean).

(c)  for six (6) monthly cleaning:

(i)  as for monthly cleaning;

(ii)  wet vacuum (or equivalent) all saloon upholstery; and

(iii)  clean ceilings and lighting diffusers.

Trains will be checked daily for graffiti. A report of incidents of graffiti shall be recorded in a report and repair log. Incidents of graffiti on trains (except etched graffiti on windows which shall be dealt with as soon as practicable) which are reported shall be cleared within 24 hours of the report, unless the train is taken out of service.

A report of all cleaning work shall be recorded in a train cleaning log.

From time to time the methods, standards and frequencies of cleaning of trains shall be reviewed and where necessary amended to meet the aspirations of the Agency and the Company to provide a high quality service.