The objective of the station equipment availability standards is to ensure that the Company maintains the station equipment for the convenience and assistance of customers.
The Company shall use its best endeavors to ensure that the Station equipment listed below meets or exceeds the applicable standard of availability specified below:
(a) Ticket vending machines ("Performance Measure PM9"). All ticket vending machines shall be fully operational (including providing change) and available for [98%] of the station opening hours of that station for each service day.
(b) Lifts ("Performance Measure PM10"). All lifts at Stations with lift access shall be available to customers for [95%] of the station opening hours of that station for each service day.
(c) Escalators ("Performance Measure PM11"). All escalators shall be operating and available to customers for [98%] of the station opening hours of that station for each service day.
(d) Passenger Information Displays ("Performance Measure PM12"). All automated passenger information displays shall be operating and available to customers during [98%] of the station opening hours of that station for each service day.