The Company shall prepare and submit to the Agency monthly reports, in a form acceptable to the Agency, relating to the Services, the condition of the Facilities and other information reasonably requested by the Agency.
The [monthly] report must indicate, at the minimum, the following:
(a) number of service failures by discipline;
(b) number of service minutes lost, by discipline;
(c) reliability trends, for each discipline;
(d) notable incidents and Unusual Incidents;
(e) actions in hand to address failures and unreliability trends;
(f) safety record, number, rate and nature of incidents involving customer or staff injury or loss of worked time together with preventative measures planned or carried out;
(g) any other requirements as required under Schedule 15 (Service Quality Requirements)
(h) any other requirements required under Section 8.4 (Concession Fees) relating to ridership levels;
(i) plans for the forthcoming month, including train service plan and planned activities and volumes of work by discipline. The plan must separately identify activities related to the operation of the system, on-going system maintenance and longer-term renewal work. It should identify changes to staff numbers, the number and condition, capability and capacity of assets. The reporting of assets should follow the categorization and descriptions contained in the Asset Register (Section 6.5(b)(ii)); and
(j) the Company's performance, including the amounts payable as Penalties, in respect of all the measures identified in Parts 2 and 3 of Schedule 15 (Service Quality Requirements), showing daily, monthly and annual trends as appropriate for each measure.