2.5.1 When the operation of the Facilities is below the Service Quality Requirements, the Company shall include in the report: (i) a full explanation for the below-target performance; (ii) the steps that it has or will be taking to ensure that performance is improved to meet the standard; and (iii) the timeframe for their implementation. In case the cause of the below-target performance is not entirely the responsibility of the Company, it shall include in its report a full explanation of the problem and its recommended solution.
2.5.2 The Company shall inform the Agency in writing within twenty-four (24) hours of any circumstances resulting in delay of any vehicle/train for more than thirty (30) minutes, more than ten (10) trains late in any day, or cancellation of more than two (2) trains, when the cause is known to be or is likely to have been an equipment failure, defect or irregularity.