This year's survey suggests that most contracts are performing well, with nearly 10% more managers reporting very good results than last year. Once again, close communication with contracting parties and regular assessment of operations appear important.
Although a small number, less than 10% of respondents, felt that including soft services did not enable them to provide a better overall service, 67% of all managers considered that including them had had a beneficial effect.
Perennial problems continue to hamper some contracts, however, with a significant minority reporting profitability concerns.