Last year, the wording of contracts was highlighted as an area for improvement. This year's survey shows the problem is still with us, even though the 14% of respondents who stated their contract always specified the exact nature and level of services required is 3% more than in 2005. With nearly 70% of managers referring to their contracts once a month or more, issues clearly remain.

' With nearly 70% of managers referring to their contracts once a month or more, issues clearly remain '