Soft services

82% of managers with contracts including soft services considered that they had had a beneficial effect. It seems it is the managers in the education sector that are most sceptical about their inclusion; although 66% of them felt that including soft services provided a better service, all 5 of them that felt that it did not were in the education sector.

Overall performance of the contract in terms of delivering the services stated in the PFI contract - 2006

Overall performance of the contract in terms of delivering the services stated in the PFI contract - 2005