Framed around our commercial relationship lifecycle, we have identified 20 issues for government to think about

Commercial strategy

  Make time to develop strategy

  Properly develop strategy

 

Commercial capability

  Tailor capability to risks and opportunities

  Clarify commercial and operational balance

  Maintain 'organisational capability'

 

Marketing management & sourcing

  Be 'an attractive client'

  Be 'an intelligent client'

  Properly evaluate bids

  Keep up competitive tension

 

Contract approach

  Ensure shared understanding

  Understand risks

  Design performance measures that work

Contract management

  Manage your own obligations

  Know what suppliers are doing

  Show what you care about

  Understand suppliers' motivation

 

Contract lifecycle

  Plan for uncertainties

  Work towards business as usual requirements

 

Transition & termination

  Think about contract end up front

  Allow time to consider potential end of contract

 

 

 

Glossary

 

NAO studies

 

Useful links