Overview

  Maintain 'organisational capability' - Without effective governance and systems, even the most capable people will not succeed

Simply investing in skilled people will not be enough to ensure commercial success. The right people need to work within the right environment. This includes having appropriate governance, systems, processes and data to make effective decisions. Team members need to know what is going on, the levers at their disposal and how their actions affect the overall outcome required. This is an area where we have seen some of the biggest changes in government departments over recent years, but no-one yet says they have a fully mature organisational model.