Overview

  Be 'an intelligent client' - Without understanding what is wanted and at what cost, government will not get the outcomes it wants

Far too often, we find that government does not understand what it means to buy and what this should cost, or what it has actually bought for the price paid. Without this understanding, government exposes itself to a risk that it will not achieve its goals or that its contracts will be ineffective and inefficient. In putting itself in the best position to negotiate or understand how contractual changes affect service and price, government needs to understand both the specification and how the price offered by suppliers relates to its understanding of costs.