NAO audit framework

Contract management

5. Is the contract being managed well, with costs and benefits being realised as expected?

5.1  Do the department and the contractor have comprehensive knowledge of service performance?

5.2  Is the contractor providing a service in accordance with the contract and are they actively managed by the department to meet or exceed requirements?

5.3  Is the department meeting its obligations?

Examples of relevant guidance

NAO good practice contract management framework

4.4  Both regular structured and informal communication routes between the contract manager and supplier are open and used; customer and supplier staff are co-located where appropriate.

4.6  Communications between the contract manager, supplier and other stakeholders (users of the contract and others such as technical experts) are effective; and stakeholders are involved in contract management processes where appropriate.

Government Commercial Function- Government Commercial Operating Standards Iteration ii

7.1  Contracts should deliver the outcomes anticipated.