Case studies

In 2015, Sodexo and Mitie invited us to visit the services they respectively run at HMP Northumberland and the Heathrow Immigration Removal Centre. These highly regulated services are subject to external inspections from Her Majesty's Inspectorate of Prisons (HMIP) and the Independent Monitoring Board, the findings of which are publicly reported. The performance of HMP Northumberland is also reported in the Prisons Rating System alongside all other prisons. The suppliers acknowledged that this increased level of transparency brought a reputational incentive to deliver a good service.

In 2015, Amey and Interserve invited us to visit the services they respectively run at the National Physical Laboratory (NPL) and the Defence Training Estate. This allowed us to see the impact of corporate objectives concerning reputation on the contract, and the opportunities this raised for the client.

At NPL, contract managers could 'trade-off' service credit deductions for extra activity outside the scope of the contract. Amey developed an energy reduction plan that benefited the client while also aligning with Amey's corporate objective to protect and enhance the environment.

At the Defence Training Estate, Interserve pursues its corporate social responsibility objectives through making £10,000 available each year to support community activities in each of the six contract regions.