6 This report examines CCS's launch, the difficulties it encountered and the progress it has made in fixing these issues. It also considers the value that CCS has provided since it was established in 2014.
7 The report is structured as follows:
a Part One sets out the reasons why CCS was created, as well as its launch and the way services were transferred from other departments to CCS;
b Part Two reviews CCS's current service performance; and
c Part Three examines the planned reforms to the way CCS conducts its business and its plans for the future.